FAQs
1. What is Estetiqe?
Estetiqe is a beauty brand specializing in innovative hair styling tools, including the popular Estetiqe™ - Ionic AirStyle Pro 7-in-1. Our mission is to provide salon-quality hair styling solutions that are easy to use at home.
2. How can I contact Estetiqe customer support?
You can reach our customer support team via the contact form on our website or by emailing hello@estetiqe.com. We strive to respond to all inquiries within 24-48 hours.
3. What payment methods do you accept?
We accept various payment methods, including Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.
4. Do you offer international shipping?
Yes, we ship our products internationally. Shipping fees and delivery times vary depending on the destination country.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier's website.
6. What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of receipt for a full refund. Please ensure the product is in its original condition and packaging.
7. How long does shipping take?
Shipping times vary based on your location. Domestic orders typically arrive within 5-10 business days, while international orders may take 7-15 business days.
8. Do you offer product warranties?
Yes, our products come with a one-year limited warranty covering manufacturing defects. If you experience any issues, please contact our customer support team for assistance.
9. Can I cancel or modify my order after placing it?
We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us as soon as possible. While we cannot guarantee changes after an order is placed, we will do our best to accommodate your request.
10. Are your products suitable for all hair types?
Yes, our hair styling tools are designed to be effective on various hair types and textures. Whether you have straight, wavy, curly, or coily hair, our products aim to deliver excellent results.
